This Privacy Policy explains how dr999 collects, uses, stores, discloses and protects the personal data of Users who access or use the Services provided at dr999.cam. Please read this policy carefully before registering an account or submitting any personal information to the Platform.
dr999 ("dr999", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the services provided at dr999.cam (collectively, "the Services"). This Privacy Policy ("Policy") sets out the basis on which we collect, process, store, use and disclose personal data in connection with the Services.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which are incorporated by reference. By registering an account, depositing funds or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
dr999 operates as an English-language online sportsbook and live casino platform designed for players who access the Services in English. Our platform displays account balances in Pakistani Rupees (PKR) and is designed with awareness of the Pakistani user market. This Policy applies to all Users regardless of the country from which they access the Services, subject to applicable data protection laws in the operator's licensing jurisdiction.
Pakistani Users: The data protection framework governing this Platform is that of the operator's licensing jurisdiction, not Pakistani law. By using the Services, you acknowledge this. This Policy is provided in English, consistent with the Platform's English-language operating model. If you have questions, contact us via the details in Section 16.
In this Privacy Policy, the following definitions apply:
Any information relating to an identified or identifiable natural person ("Data Subject"), including but not limited to name, email address, date of birth, national identity number, payment account details, device identifiers and IP address.
Any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure or destruction.
The operator of the dr999 platform, who determines the purposes and means of processing Users' Personal Data. Contact details are provided in Section 16.
Any third party engaged by dr999 to process Personal Data on its behalf, bound by contractual obligations aligned with this Policy.
Any natural person who accesses the dr999 website, creates an account, uses any of the Services, or otherwise interacts with the Platform.
Small data files placed on your device by the Platform, used to recognise your browser, maintain session state, remember preferences, and analyse usage patterns. See Section 11 for detailed information.
dr999 collects only the personal data necessary to provide the Services, fulfil our legal obligations, and operate the Platform effectively and securely. The categories of personal data we may collect include:
3.1 Registration & Identity Data
3.2 KYC / Verification Data
3.3 Financial & Transaction Data
3.4 Behavioural & Usage Data
3.5 Technical Data
3.6 Communications Data
Special Category Data: We do not intentionally collect special category data (health, biometric, racial or ethnic origin data) unless strictly required for responsible gambling assessment purposes and only with your explicit consent or where legally required by the operator's licence obligations.
We collect Personal Data through the following channels and methods:
Payment method references — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited for familiarity. Where these services are used to process deposits or withdrawals, transaction data is shared only to the extent necessary to execute the transaction. These providers do not endorse gambling operations.
We process your Personal Data for the following purposes:
To register and maintain your dr999 account, verify your identity, manage your wallet balance, process deposits and withdrawals (denominated in PKR where applicable), and communicate important account notifications.
To provide access to the sportsbook, live casino, slot games, promotions and all other Services offered on the Platform. This includes processing bets, calculating results, applying bonus terms and managing your loyalty tier.
To fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under the operator's licence. This includes verifying your identity, age, country of residence and, where required, your source of funds.
To detect, prevent and investigate fraudulent activity, bonus abuse, account takeovers, multi-accounting and other security threats. This may involve automated screening of transaction patterns and account behaviour.
To monitor gambling behaviour and identify indicators of problem gambling. We may use this data to apply responsible gambling tools (deposit limits, session alerts, self-exclusion) proactively where we have a legal or regulatory obligation to do so.
To respond to your queries, resolve complaints and provide assistance via live chat and email. Support interactions may be recorded for quality assurance and training purposes.
To send you promotional communications about dr999 offers, bonuses and products where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting support.
To comply with applicable laws, court orders, regulatory requirements and lawful requests from competent authorities in the operator's licensing jurisdiction.
dr999 processes your Personal Data on one or more of the following legal bases:
dr999 does not sell your Personal Data to third parties. We may share your data only in the following circumstances and only to the extent strictly necessary:
We never sell your data. Your Personal Data is not sold, rented, traded or transferred to third parties for their own marketing or commercial purposes. Ever.
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or as otherwise required by the operator's licence.
The following general retention periods apply, subject to the operator's current data retention policy and applicable regulations:
On expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with industry-standard data disposal procedures.
dr999 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
Your Role in Security: No technical measure can eliminate all risk. You are responsible for keeping your account password confidential and for logging out of your session after each use, particularly when accessing the Platform from a shared or public device. Contact support immediately if you suspect unauthorised account access.
Subject to applicable data protection law in the operator's licensing jurisdiction, you may have the following rights in respect of your Personal Data held by dr999. To exercise any of these rights, contact us using the details in Section 16.
Request a copy of the Personal Data we hold about you and information about how we process it.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where there is no compelling reason for its continued processing, subject to legal retention obligations.
Request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is contested.
Request your Personal Data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Request human review of decisions made solely by automated processing that significantly affect you, where permitted by applicable law.
Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
We will respond to valid data rights requests within the timeframe required by applicable law (typically 30 days). We may request proof of identity before processing a rights request. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee or may be declined, with reasons provided.
dr999 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the Platform effectively and to improve your experience. By continuing to use the Platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this section.
The following categories of cookies may be in use on the Platform:
You may manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain categories of cookies may affect the functionality of the Platform. Consult your browser's help documentation for guidance on managing cookies.
The dr999 Platform may integrate with or link to third-party services to deliver specific functionality. These may include:
dr999 is not responsible for the privacy practices of third-party services accessed through the Platform. We encourage you to review the privacy policies of any third-party service you use in connection with dr999.
As an internationally operating platform, dr999 may transfer your Personal Data to countries other than your country of residence, including countries outside the jurisdiction in which the operator is licensed. These transfers may include transfers to our service providers, Data Processors and group entities located in various jurisdictions.
Where such transfers occur, we ensure that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that required by the data protection law of the operator's licensing jurisdiction. Safeguards may include standard contractual clauses, adequacy decisions or other legally recognised transfer mechanisms.
The Services are not directed to, and are not intended for use by, persons under the age of 18 or the higher minimum age required by the operator's licensing jurisdiction. dr999 does not knowingly collect Personal Data from minors.
Where we have reason to believe that a User is under the required minimum age, we will suspend access to the Services and take steps to verify age before allowing any further use. If we discover that we have inadvertently collected data from a minor, we will take prompt steps to delete that data.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing gambling platforms. If you believe a minor has accessed dr999 using false information, please contact us immediately using the details in Section 16.
18+ Policy: Access to dr999 is strictly limited to adults aged 18 or over — or the higher minimum required by the operator's licence jurisdiction. Providing false information about your age is a material breach of our Terms & Conditions and may constitute a criminal offence.
dr999 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will publish a prominent notice on the Platform before the updated Policy takes effect. The "Effective Date" displayed at the top of this page will be updated to reflect the date of the most recent revision.
Your continued use of the Services after the revised Policy becomes effective constitutes your acknowledgement and acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Services. We encourage you to review this Policy periodically to remain informed of how your data is protected.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by dr999, please contact our Data Protection team using the details below. We will acknowledge your query promptly and aim to provide a substantive response within the timeframe required by applicable law.
When contacting us regarding a data rights request, please include sufficient information to identify your account and describe your request clearly. We may ask for proof of identity before actioning certain requests to protect your Personal Data from unauthorised disclosure.
If you are not satisfied with our response to a data-related complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the operator's licensing jurisdiction.
Six practical commitments that define how dr999 handles your personal data — not just in policy language, but in everyday platform operation.
Your Personal Data is never sold, rented or traded to third parties for their commercial purposes. Data is shared only with processors who assist in delivering the Services, under binding contractual obligations.
All data transmitted between your device and dr999.cam is protected by industry-standard 256-bit SSL/TLS encryption. Your session data, account credentials and financial information travel securely across the network.
Identity verification is not just a regulatory box. It protects legitimate players by preventing fraud, account takeovers and money laundering — keeping the platform safer for everyone.
Access, rectification, erasure, portability, restriction, objection — these aren't just words in a policy. Submit a data rights request and we will respond within the legally required timeframe.
We retain Personal Data only for as long as necessary to deliver the Services and fulfil our legal obligations. Data is securely deleted or anonymised when the retention period expires.
We notify you of material changes to this Policy before they take effect. You are never surprised by a change in how your data is used. If you disagree, you have the right to close your account before the changes apply.
Our support team is available 24/7 to address any privacy-related queries or data rights requests. You can also review our full Terms & Conditions or visit the homepage to explore the platform.
🔞 18+ only. Local laws may restrict gambling. Gamble responsibly and within your means.